Case Study

Glasswall secures KYC file upload portal for European bank

Glasswall Halo secures KYC file uploads by sanitizing identity documents in real time, eliminating zero-day threats while maintaining document usability and regulatory compliance.

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The Challenge

An award-winning publicly listed European bank was looking to secure its new mobile banking app against file-based threats. In particular, it was implementing a Know Your Customer (KYC) file upload portal as part of its Anti-Money Laundering (AML) compliance processes.

With customers required to upload proof of identity documents, the bank identified file ingest as a potential cybersecurity attack vector, as bad actors could target the bank with files containing zero-day malware.

Adding to the challenge was the fact that their existing antivirus technologies could only detect malware that had been seen before, not offering zero-day protection capabilities.The bank also had difficulty integrating its sandbox architecture, which was incapable of delivering the processing speed required to meet customer expectations.

Collectively, these issues left the bank open to potential malicious events, such as a major leak of sensitive client data or a costly ransomware attack.

The Solution

The bank turned to Glasswall Zero Trust Content Disarm and Reconstruction (CDR) technology to secure its document workflow, implementing the Glasswall Halo. Glasswall CDR processes files in under a second - automatically removing potential threats and delivering secure, fully functioning and visually identical files.

Glasswall Zero Trust CDR doesn’t rely on the detection of ‘known’ threats but works by proactively looking for ‘known good’. Glasswall Halo inspects, cleans and rebuilds files - automatically removing potential threats via a process that takes place in real time, providing protection against new attack types.

In addition, Glasswall Zero Trust CDR provides the bank with real time feedback on the threat level of each file, and a granular risk report is provided to their security team.

The Outcome

The bank now has confidence that zero-day malware will automatically be removed from files or documents before they reach their network. This was achieved without file flattening, maintaining document usability for the organization’s end users, who can open files ingested via their portal. As a result, the solution plays an important role in helping our client maintain compliance with AML rules and regulations.

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Glasswall Halo

Halo is a scalable solution deployable on-premises, in the cloud, or air-gapped environments. Accessible via Web UI, APIs and ICAP Servers.

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